Lynn Lim, Head of Operations at Singapore-based ICFM, emphasizes that redesigning jobs in facilities management requires changes to the operating model first, not just adding technology like robots. Automation can take over repetitive tasks, allowing employees to focus on complex, judgement-based work and quality assurance, while multi-skilled teams and clear training help address workforce challenges including an ageing staff and contractual employment. Lim argues that effective job redesign must involve rethinking work organization, responsibilities, and support systems to improve productivity without overburdening employees.
https://hrmasia.com/why-redesigning-a-job-takes-more-than-the-equipment-that-prompted-it/