communication

End of Conversation: We Are Training Employees to Talk to Bots. They Must Learn to Talk to Other People.

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As generative AI becomes widespread in workplaces, businesses are investing heavily in training employees to communicate effectively with bots, but experts warn that preserving human-to-human conversation skills is crucial. Declining interpersonal communication, especially among younger generations who prefer texting and voice notes over calls, risks harming business relationships and causing communication breakdowns. To address this, companies should develop clear communication strategies that integrate AI as a support tool while prioritizing direct conversations, training employees in soft skills like active listening and empathy to maintain authentic human connections essential for organizational success.

https://www.iod.com/director/articles/end-of-conversation-we-are-training-employees-to-talk-to-bots-they-must-learn-to-talk-to-other-people/

The Dearth of Company-Culture Events

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When companies cut culture-building events to save costs, they lose critical opportunities for connection that accelerate trust, collaboration, and onboarding. Such events enable employees to quickly build relationships beyond day-to-day transactional interactions, fostering more efficient teamwork and faster decision-making. Eliminating these gatherings shifts the burden of building alignment and trust onto other parts of the organization, resulting in slower integration and higher hidden costs.

https://www.fastcompany.com/91567043/the-dearth-of-company-culture-events

Humanoid Robots Roll Into Work, Raising New Questions for HR

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Humanoid robots are entering workplaces, prompting HR concerns about employee impacts. Companies like Toyota and Canadian Tire are testing robots to reduce physical labor and allow staff to focus on higher-value tasks. Researchers emphasize the importance of transparency, worker consultation, and proper integration metrics to ensure technology enhances job satisfaction. However, potential issues include job insecurity, diminished social interaction, and the need for clear policies on interactions with robots. The success of these implementations hinges on effective communication between management and staff regarding the goals and impacts of automation.

https://www.hrreporter.com/focus-areas/culture-and-engagement/humanoid-robots-roll-into-work-raising-new-questions-for-hr/394146

Why CEOs’ AI Hype Isn’t Landing With Employees

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CEOs struggle to communicate AI benefits amid employee skepticism and unclear implementation, hindering productivity gains. Despite high investments, a study shows 95% of businesses see no AI return, with communication gaps and fears of job loss fueling resistance. Executives are urged to build trust and focus on AI training to bridge the divide, as poor messaging risks backlash in political spheres.

https://www.axios.com/2026/02/05/ai-adoption-messaging-gap

Mind the Skills Gap: Communication

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Communication Skills Gap: LSE emphasizes developing communication skills, crucial for career success. Employers report that graduates lack essential communication abilities. Faculty and alumni suggest practice through societies, mock interviews, and board-style presentations. Workshops and networking events are offered to enhance interpersonal skills. Communication is framed as a “muscle,” needing constant enhancement for effective workplace engagement.

https://blogs.lse.ac.uk/management/2026/01/27/mind-the-skills-gap-communication/

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