An edtech Customer Success Manager recounts being laid off as her company rapidly replaced human roles with AI, despite ongoing product and customer challenges. She describes how AI adoption prioritized automation and surveillance over genuine customer needs and employee well-being, resulting in layoffs, dehumanized work practices, and declining job security even amid an industry boom. The experience highlights broader concerns about AI-driven workforce displacement and the erosion of human-centered roles in tech.
How AI Replaced Me
