Michelli discusses AI’s impact on workforce and customer experience. As tech evolves, 38% feel left behind; companies must adopt thoughtful offboarding to maintain reputations. Internal communication should be careful not to disclose personal details. Customer satisfaction declines with AI; many prefer human interaction. Automation should enhance human-centered design while respecting privacy. Leaders need ongoing engagement with staff and customers for improved satisfaction and learning.
Joseph Michelli Discusses AI Trends Reshaping Workforce and Customer Experience
