Tech Impact on Restaurants:
- Restaurant sales to hit $1.55 trillion by 2026, creating over 100k jobs.
- Many see tech as beneficial; 67% of quick-service operators highlight its positive impact on ordering/payment.
- Tech minimally affects job elimination (6% claim it does).
- 80% of operators consider tech a competitive advantage; 60% plan to invest in enhancing customer experience.
- Younger diners favor tech solutions for speed and ease in ordering.
- Tech divides sentiment: 41% see it improving hospitality, 38% believe it detracts.
- Operators (65%) largely view tech positively for hospitality, indicating a need for balance between efficiency and human interaction.
https://www.qsrmagazine.com/story/restaurants-say-tech-innovation-isnt-taking-away-jobs/