As generative AI becomes widespread in workplaces, businesses are investing heavily in training employees to communicate effectively with bots, but experts warn that preserving human-to-human conversation skills is crucial. Declining interpersonal communication, especially among younger generations who prefer texting and voice notes over calls, risks harming business relationships and causing communication breakdowns. To address this, companies should develop clear communication strategies that integrate AI as a support tool while prioritizing direct conversations, training employees in soft skills like active listening and empathy to maintain authentic human connections essential for organizational success.
End of Conversation: We Are Training Employees to Talk to Bots. They Must Learn to Talk to Other People.
