OpenAI research reveals that workers increasingly use ChatGPT to perform tasks associated with other occupations, with about 44% of occupation-specific AI requests crossing traditional job boundaries. This trend is particularly notable among customer service, design, and HR professionals and is more pronounced in smaller firms, suggesting AI may be enabling employees to fill expertise gaps and potentially reshape job design and hiring practices before these changes appear in labor statistics. However, the study does not establish if AI is creating new cross-occupational tasks or improving productivity and work quality.
https://www.axios.com/2026/07/27/openai-chatgpt-work-specialists